Refund policy
🛍️ Return & Refund Policy
Return Period
We offer a 15-day return policy. You have 15 calendar days from the date of delivery to request a return.
Eligibility for Returns
To be eligible, the item must meet the following conditions:
Unused and unworn
In the original packaging, with all tags attached
In the same condition as received
Accompanied by a receipt or valid proof of purchase
How to Start a Return
Please email us at contactus@sundragon.shop to request a return.
⚠️ Returns without prior approval will not be accepted.
The return address and shipping label will be shared via email upon acceptance.
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🚚 Damaged or Incorrect Items
If your order is defective, damaged, or incorrect, please inspect the item upon delivery and contact us immediately. We will work with you to resolve the issue promptly.
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🚫 Non-Returnable Items
The following items are not eligible for return:
Perishable goods (e.g., food, flowers, plants)
Customized or personalized products
Personal care items (e.g., cosmetics, beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If you’re unsure whether your item qualifies, feel free to contact us.
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🔄 Exchanges
We do not process direct exchanges. If you need a different item, please:
1. Initiate a return for your original item
2. Place a new order once the return is approved
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💳 Refunds
Once your return is received and inspected, we will notify you of the refund decision.
If approved, your refund will be issued to the original payment method within 15 business days
Processing time by your bank or credit card provider may vary
If more than 15 business days have passed since approval, please contact us via our website chatbot
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