Shipping policy
Shipping Policy
Thank you for shopping with SunDragon Treasures. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below:
Shipping Timeline
All orders are processed within 1–5 business days.
Estimated delivery time ranges from 7 to 21 days under normal conditions.
In rare cases or due to factors like customs delays or global logistics disruptions, delivery may take up to 50 days.
We appreciate your patience and understanding in such circumstances.
Shipping Costs
Shipping charges (if any) will be calculated and displayed at checkout.
From time to time, we may offer free shipping promotions.
Delivery Confirmation and Tracking
Once your order is shipped, you will receive a confirmation email with tracking details.
Please allow a few days for the tracking number to become active.
Delayed or Lost Shipments
If your order has not arrived within the maximum expected timeframe of 50 days, please contact us at contactus@sundragon.shop and we will assist you promptly.
If the tracking shows as delivered but you have not received your order, please check with your local courier or post office.
International Shipping
We currently ship within Singapore (or include other countries if applicable).
Customs duties or import taxes, if applicable, are the responsibility of the customer.
Incorrect Address
Please ensure that the shipping address is entered correctly during checkout. We are not responsible for orders lost due to incorrect or incomplete addresses.
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